Image Map
Store Hours
Home  >  Frequently Asked Questions

Thank you for choosing - At PishPoshBaby, we work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please feel free to call, email, or chat!

Contact Information

PishPoshBaby Warehouse
800 Central Ave
Farmingdale NJ 07727

PishPoshBaby Business Office & Showroom
1915 Swarthmore Ave
Lakewood, NJ 08701
Sunday 10am to 6pm
Monday-Thursday 9am to 5pm
Friday 9am to 1pm

(877) 747.4767
(732) 905.3716

Call us anytime: Monday-Thursday: 9am to 5pm, and Friday from 9am to 1pm EST.


Ordering Online



What makes one of the leading internet retailers of baby strollers and the website of choice for thousands of families?

Product selection:
We strive to provide customers with the largest choice of products on the internet. The depth and breadth of our product offerings extend not just to the baby strollers themselves, but to the accessories as well.

Product knowledge:
At a time when online retailers seldom know the products they carry, we want to be the exception. We know our products and stay up to speed with the latest product innovations and always offer the latest products first. We also have a large quantity of product information available on our site to allow you to choose the best baby stroller, baby jogger, or car seat.

Customer experience:
We have a knowledgeable staff of baby stroller experts ready to answer any questions that you may have. Our goal is to provide you (and your child) with the perfect stroller. Give us a call at 732 905-3716. Or email us at

Ordering Online

Is your web site secure?

Shopping with your credit card with PISHPOSHBABY is guaranteed to be safe and secure.

We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.

This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.

To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.

We are dedicated to providing you with a secure, worry-free shopping experience. We are proud of our A+ Rating with the BBB. (Better Business Bureau)



Can I order over the phone?

Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Thursday from 9am to 5pm, and Friday from 9am to 1pm. Our number is: (732) 905-3716 or (877)PISH POSH


Payment Options

We accept Visa, Mastercard, American Express, or Discover as forms of payment. We are have added Paypal as a form of payment as well. PayPal offers a unique Bill Me Later option - Enjoy No Payments and No Interest if paid in full in 6 months on Bill Me Later purchases of $99 or more.   It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization

NOTE: Orders that are drop-shipped directly from the manufacturer, including but not limited to Bumbleride, Keekaroo, and Peg Perego, need to be charged before we place the order from the company.



When your order ships you will receive another email with tracking information (if available).


Confirmation of orders

After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.


PreOrder Policy

All items that are available for pre-order will be shipped at the earliest possible time. Your credit card will not be charged until the time that the item ships unless you request otherwise*. As we receive more information about the arrival of the product, we will update you. Once your product has shipped, you will receive the tracking number immediately.

*PayPal is an exception. They are an outside party and as such transfer funds on their own terms.


Price Matching

As moms ourselves, we know how much a new parent spends on their new baby, so if you find a lower advertised price we'll do our best to match it, but there is no guarantee. We don’t price match any local boutique or 3rd party marketplaces like Amazon, eBay, Craige’s List, or Deal Sites.

PishPoshBaby reserves the right to deny an order or cancel an order based on an error on our site, whether in price, details, or stock status.


Open Boxes

Open box means, the box was either open or it was returned but the product is new/unused and under manufacturer warranty. All open boxes are final sale.


Coupon Codes

PishPoshBaby only allows the usage of 1 coupon or promotional code per order. PishPoshBaby reserves the right to deny the combination of two promotions.

Many manufacturers prohibit us from allowing discounts or coupons to be used on their products, including but not limited to 7am, Austlen, BabyZen, Bob, Boon High chair, Britax, Bugaboo, Clek, Cybex, Doona, Halo, Nuna, Quinny, Silver Cross, Stokke, Tula, Veer, Maxi Cosi, Mima, Nook, Uppababy, Gift Certificates, Gift Cards, e-gift cards, and items that are already on sale.

Many times heavily discounted products are excluded from coupon codes as well. If you are trying to use a coupon on a product you believe should be eligible, give us a call and we can try our best to help you out with getting the best price possible.

Note that there is a $30 order minimum for the SIGNUP10 coupon code.


Gift Certificates

PishPoshBaby Gift Certificates are redeemable online and do not expire. You do not have to use the entire value of the gift certificate at one time; Any unused balance will remain on the card. Please be sure to treat this card as if it were cash, as it is not replaceable if lost or stolen. Gift Certificates are stackable. If you are using more than one Gift Certificate please put a comma in between each Gift Certificate. Example XXX, XXX… Gift Cards may only be used on new purchases.

All gift cards are final sale.


Black Friday/Cyber Monday Details: Save up to 20% off. Offer valid from 11/25/2020 at 12:00 AM EST through 11/30/2020 at 11:59pm EST. To redeem online, enter code BFCM20 at checkout.

Exclusions to Black Friday/Cyber Monday

Some exclusions may apply including 7 AM Enfant, Austlen, Babyzen, Baby Monsters, Bombol, Britax, Bugaboo, Bumbleride, Clek, Cybex, Diono, Dockatot, Doona, GB, Halo, Jacqueline & Jac, Joolz, Maxi Cosi, Mountain Buggy Nano 2019, Micro Kickboard, Nook, Nuna, Owlet, Peg Perego, SIlver Cross, Stokke, Thule, Liny Love, Uppababy, Valco Baby, Wayb, Gift Certificates, Gift Cards, e-gift cards. Discounts vary per product. May not be combined with any other offer or coupon code including but not limited to signup10 or applied to a previous purchase and is not redeemable for cash. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return. PishPoshBaby reserves the right to discontinue the sale at any given point.

While supplies last. Offers in this advertisement are subject to change. May not be combined with any other offer or coupon code including but not limited to signup10 or applied to a previous purchase and is not redeemable for cash. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return. PishPoshBaby reserves the right to discontinue the sale at any given time.


Price Adjustments

PishPosh Baby reserves the right to honor a price adjustment to a lower price on our website within 7 days of purchase, or decide not to. Many companies, such as Bugaboo, Uppababy, Baby Jogger, etc, do not allow us to honor price adjustments when they allow their products to go on sale. Price Adjustments will be denied after 7 days of order date. To file a claim for a price adjustment, email with your order number and a screenshot of the lower price you found on Please allow 3-5 business days to receive a response as we look into your inquiry.




Free shipping on all orders over $75.00*.  All orders under 75.00 will pay a flat $6.95 shipping fee. *Excludes over-sized items.

We ship to the 48 contiguous states.

An additional over-sized item charge may apply for larger items , these charges are clearly labeled on the reviews / Q/A on the individual product page, and will be added to checkout.


Delivery times

 If your order is received, the inventory is in stock, and your credit card information matches the information you supplied with your order, here is what you can expect:

Fedex Ground:

- If your order is in stock and is placed Monday-Thursday, before 12:00 P.M. EST, and Friday before 12 P.M. EST, your order will usually leave our facility the same day you order it. Orders placed over the weekend for in stock items will ship out on Monday. To judge how long it will take Fedex to get your package from our facility to your doorstep, you can visit We ship from zip code: 08701, or see the map below:

IMPORTANT EXCEPTIONS: At certain times of the year (Black Friday, etc), we experience a high volume of sales and shipping may take longer than expected. If you need an order by a specific date, please inquire as to when you can expect your order.

PishPosh cares about the environment and consolidates your order to fit in one or two packages. This also helps us avoid lost packages and extra fees. If you do wish to have every part of your in its original packaging - be sure to note it when placing your order.

Fedex does not pick up or deliver orders on Saturday, Sunday, or major holidays. The days when Fedex is not picking up or delivering are NOT considered shipping days. When counting up your shipping days, consider this important information.

*We insure all packages that leave our facility. If you need to file a claim for a package that was lost during shipping, please contact our shipping department, and we will file the claim, on your behalf with Fedex.

FedEx will make a total of 3 attempts to deliver your package. If a package is undeliverable or refused, there will be a $12.50 refusal fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $6.95 charge for orders under $75.


Method of delivery

The majority of items are shipped via  Fedex, but for larger items we might use specialized freight carriers. 


Returns & Exchanges

We want you to be happy with your order! If you'd like to return your order simply email us or call us within 30 days of your receipt for a full refund.

There are No Restocking Fees! Once your return request is approved, you may ship the order back to us using any carrier you prefer (UPS, FedEx, USPS). You are responsible for the return shipping costs. Just make sure to include your RMA # in the reference field so that it will appear on the return label

Exceptions and Clarifications:

1. Products must be returned to us in brand new condition, unused, and in their original packaging.

2. We cannot accept returns on products that have been customized or special ordered. Items that are special order, clearly state it on our website.

3. Clearance, open box, discontinued or sale items are not eligible for returns or exchanges. PishPoshBaby reserves the right to deny a return on a heavily discounted item. We apologize but purchases made during Black Friday / Cyber Monday season are not eligible for return.

Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing. Credits can only be refunded to the same credit card the purchase was made on. If an item was purchased as a gift, we can either refund the original credit card or an exchange can be made. Any return received by our warehouse later than 2 weeks after the return process was initiated, will be subject to a 15% late return fee.

All items are under the manufacturer's warranty. Most manufacturers do not allow us to carry any parts or take back defective items, but we are here to help! If an item arrives or becomes damaged within the warranty timeframe, we will help guide you on how to contact the manufacturer to initiate a claim. If you have any trouble after filing a claim, please do reach out to us and we will get involved to make sure that you are taken care of. We value our customers for life and want to ensure that everything you purchase from PishPosh Baby is something you love.


Where we ship


We ship to the contiguous 48 States. We're sorry, but we do not ship to APO or AFB addresses and PO boxes.

We reserve the right to only ship if billing info is same as the ship to.

International Shipping

Many countries have strict product standards that must be met in order to sell within their country. Many products sold in the United States don't meet requirements in any other country. As a result, we are prohibited from shipping products to countries aside from the US, including the Stokke product line.

If you do wish to arrange shipping to an address in the US, we recommend shipping to a friend, relative, or a forwarding company, such as BongoUS , who will then forward the package to you.


Posh Club

Rules & Regulations

From time to time, we offer exclusive deals on name-brand baby gear to Posh Club members. All Posh Club sales are final and are not returnable. Posh Club specials are not eligible for any coupon or referral discounts. Gift cards can be used on Posh Club deals.


9AM - 5PM