We want you to be happy with your order! If you'd like to return your order simply email us or call us within 30 days of your receipt for a full refund, less the cost incurred when shipping your order to you.
There are No Restocking Fees! Once your return request is approved, you may ship the order back to us using any carrier you prefer (UPS, FedEx, USPS). Just make sure to include your RMA # in the reference field so that it will appear on the return label!
Exceptions and Clarifications:
* Products must be returned to us in brand new condition, unused, and in their original packaging.
* We cannot accept returns on products that have been customized or special ordered.
* Clearance, discontinued or sale items are not eligible for returns or exchanges. PishPoshBaby reserves the right to deny a return on a heavily discounted item.
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing. Credits can only be refunded to the same credit card the purchase was made on. If an item was purchased as a gift, we can either refund the original credit card or an exchange can be made.
All items are under the manufacturer's warranty. If an item arrives or becomes damaged within the warranty timeframe you will need to contact the manufacturer directly to resolve. We are not authorized to repair or take back defective products.